Support that moves you forward

Customer Service

Start with the AI chat for the fastest way to get answers about Sleptly, your next step, and how the platform works. Email is still here when you need attachments or a more manual follow-up.

Replies in secondsAvailable 24/7Helpful for product, account, and billing basics

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Why chat is the best first step

Most questions do not need a support queue. The chat can explain Sleptly, point you to the right feature, and help you decide what to do next in real time.

Which Sleptly feature should I start with?

I can help with that. If you want a quick starting point, I can explain the quiz, daily check-ins, sleep sounds, and what to do next based on your goal.

No queue

No login required

Adapts to your language

Faster help

Use the chat when you want an answer right away instead of waiting for a manual response.

Smarter guidance

The chat can explain how Sleptly works, what each feature is for, and which next step makes the most sense.

A better fit for most questions

Chat is ideal for product questions, onboarding, dashboard guidance, sleep routines, and billing basics.

The chat can guide you through almost everything

Ask about product features, the dashboard, the quiz, sleep sounds, reports, subscriptions, account basics, or what to do next.

Questions & Answers

What is Sleptly and how does it work?+

Sleptly helps you understand your sleep through guided reflection, AI support, and simple daily routines. You can explore the public site without an account, and members unlock the full dashboard experience.

Do I need an account to use the chat?+

No. The chat on the public website is available even if you are not logged in. Your conversation stays on this device so you can return and continue later.

Can the chat help me choose the right Sleptly features?+

Yes. The chat can explain how Sleptly works, what the different parts of the service do, and where to go next depending on what kind of sleep support you are looking for.

Where do I manage my subscription or account settings?+

If you already have an account, sign in and open your dashboard settings to manage subscription details, billing, and account preferences.

Can Sleptly or the chat replace medical advice?+

No. Sleptly is designed for guidance and reflection, not diagnosis or emergency support. If you have urgent symptoms or medical concerns, contact a licensed healthcare professional.

When should I email instead of using the chat?+

Email is best when you need to send screenshots, describe a longer issue in detail, share attachments, or want a manual follow-up from the team.

Can the chat answer in my language?+

Yes. The chat starts in the language of the page you opened and can adapt if you continue in another supported language.

Best first step

Chat

The AI chat is the fastest way to get unstuck. It can explain Sleptly, point you to the right feature, clarify what different parts of the platform do, and help you decide what to do next in real time.

Best for quick answers and guidance

Useful before and after creating an account

Instant help without waiting for a reply

Best for attachments

Email

Email is still a great option when you want to share screenshots, describe a longer issue, or need a follow-up that is less urgent.

Good for screenshots and attachments

Usually answered within one business day

Best for non-urgent manual follow-up

Send Email

support@sleptly.com